Your plan and billing

What your company pays for the system itself lives on one page: Settings > Billing. Only the main account sees it.

Plans

Every workspace starts on the plan the platform gives new companies - typically free. Paid plans add users and modules:

• Each plan sets a monthly price, how many users you can have besides the main account, and which modules are included. A module outside your plan disappears from the menus; its data is kept and comes back the moment you are on a plan that includes it.
• Change plan on the Billing page switches at once. Your first paid plan starts with its free trial - nothing is billed until the trial ends.

Invoices

On a paid plan, one invoice is written per calendar month, due 14 days in. You will find them on the Billing page with their status; the billing contact (or the main account) gets each one by email.

• Pay now takes a card. Tick save this card and the months after are collected automatically on the due date - the card shows on the page as brand and last four digits, nothing more, and can be removed at any time.
• Paying by bank transfer works too: quote the invoice number (SUB-...), and the platform owner matches it by hand.

Late, suspended, back again

An unpaid invoice brings reminder emails. Long enough overdue, the workspace is suspended: your staff cannot sign in, but nothing is deleted - and the main account still can, precisely so the bill can be paid. The moment the last open invoice is settled, everything comes back exactly as it was.