Customer and field apps

Customers and surveyors use the system from their phones as apps, without an app store.

The customer app

The customer portal installs to the home screen ("Add to home screen" on Android and iPhone). Customers see their insurance cards, report and follow claims, and pay. With their permission, the app shows notifications when a claim changes status or a policy is issued. Pages already opened still show when the phone is offline.

The field app for surveyors

Surveyors and repairers open /field on their phone and sign in with their provider account. It lists their survey and work-order jobs; for each one they take photos, record where they are, and send their report. Reports made with no signal are kept on the phone and sent when it reconnects, never twice.

Limits

These are web apps installed from the browser, not apps in the Apple or Google stores. Notifications on iPhone need iOS 16.4 or later and the app added to the home screen.